Customer Experience

Bushman Business Solutions helps organizations elevate customer satisfaction and loyalty by designing responsive, data-driven experience strategies. Our consulting services include managing call and email correspondence, resolving complaints, and analyzing return and warranty data to uncover root causes. BBS documents processes, build standard operating procedures, and align operations with the Voice of the Customer—ensuring teams understand not just what customers need, but why they need it. Through structured feedback loops and experience mapping, BBS transforms customer interactions into lasting brand value.

• Call/Email correspondence with customers
  • Respond to customer complaints/issues
• Return/Warranty Reason / Data management
• Document processes
• Build Standard Operating Procedures
• Understand customer wants/needs
• Understand the Voice of the Customer